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About Your Benefits
& Well-Being

LCI is committed to assisting our team members during this time of uncertainty.

To assist with any questions relating to benefits / medical / EAP services, we wanted
to provide you with the following information.

While information from the CDC and medical professionals continues to evolve as the situation rapidly changes, we encourage you to monitor you and your family’s health on a regular basis in the event that you experience any symptoms which could be in line with the COVID-19.

Current and up-to-date information can be found at the Centers for Disease Control website for this disease:

Manage Your Stress & Anxiety

Refer to the Health & Benefits Resources About LCI’s Employee Assistance Program" and "Coping with COVID"

Everyone reacts differently to stressful situations.  LCI provides assistance for our team members and your families to get through this stressful time.

• Employee Assistance Program – available to all LCI team members, and your families; 24/7 access to speak to a professional who can speak directly with you about your concerns
-    Unlimited phone counseling visits
-    Up to 3 in-person counseling sessions at $0 copay cost to you!

Things you can do to support yourself
• Take breaks from watching, reading or listening to news stories, including social media.  Hearing about the pandemic repeatedly can be upsetting
• Take care of your body.  Take deep breaths, stretch or meditate.  Try to eat healthy, well-balanced meals, exercise regularly, get plenty of sleep, and avoid alcohol and drugs
• Make time to unwind – try to do some other activities you enjoy
• Connect with others; talk with people you trust about your concerns and how you’re feeling.

Note:  if you or someone you care about, are feeling overwhelmed with emotions like sadness, depressions or anxiety, or feel like you want to harm yourself or others, call:
• 911
• Substance Abuse Helpline:  1-800-985-5990
• Text TalkWithUs to 66746 (TTY 1-800-846-8517)

Contact your healthcare provider if stress gets in the way of your daily activities for several days in a row!

Benefit Information & FAQs

MDLive – Telehealth at your fingertips!  Refer to the Health & Benefits Resources About MDLive
-    If you are experiencing any symptoms of the flu, or experiencing any other illness – your first stop could to access virtual medical care, 24/7 through MDLive
-    If you are on the LCI medical plan, you have access to UNLIMITED VIRTUAL VISITS at $0 copay
-    If you are not on the LCI medical plan, visit and get access to a virtual care visit at a $49 copay per visit
-    Seek treatment at the closest emergency room if your symptoms are severe and include:
    o    Difficulty breathing or shortness of breath
    o    Persistent pain or pressure in the chest
    o    New confusion or inability to arouse
    o    Bluish lips or face

You are encouraged to call the MDLive physicians if you are experiencing any questionable symptoms, or are not sure your symptoms are severe enough to go to the ER

What about my medical benefits during layoff?
• Medical/prescription, dental and vision coverages will all be in place through the end of the month of your last day worked
Beginning the 1st of the month after your layoff date:
-    COBRA continuation coverage will be triggered
-    LCI will pay for the 1st month of COBRA coverage for your medical coverage to continue for the entire first month after your layoff date.   As an example, if your last day worked is in March, LCI will pay your medical insurance through the month of April.
-    You will receive a COBRA packet from Wage Works, the LCI COBRA provider, with information on how to:
    o    Continue medical after the 1st month, if your layoff time exceeds beyond that period of time.  Premiums and information will be included in the packet you’ll be receiving from Wage Works.
    o    Pay for your dental and vision if you would like to continue these benefits during the layoff period.  Premiums and information will be included in the packet you’ll be receiving from Wage Works.

Prescription drugs
-    There will be no changes to your prescription drugs, and no delay in obtaining your refills as long as your coverage is in force
-    Some reminders:
    o    One-time/short-time prescriptions, such as antibiotics or pain meds:
-you can fill these prescriptions at any in-network pharmacy, including Walgreens, CVS, Walmart or many of your local in-network pharmacies
-      The requirement for you to get your maintenance drugs in 90 day supplies will still be in
place, but remember:
    o    You save time with only one refill for every 3 month supply, and
    o    You save money with paying only 2 months of the medication cost instead of all 3 months
    o    And, for the 3 month supply, you’ll need to get set up through either PillPack’s mail order service (not currently available in AL), or through your local Walmart or Sam’s Club

• ID cards:
-    If you need your ID card you can get an extra copy by:
    o    Your current ID cards will be valid through the COBRA continuation period
    o    Downloading the KBA app on your phone – Refer to the Health & Benefits Resource About the KBA App!
    o    Checking your member portal at:


If you need personal assistance, contact your LCI benefits team at: