Lippert Components® provides customer service, product maintenance seminars at Forest River Owners Group Rally
Elkhart, Ind. —Lippert Components, Inc. (LCI®) serviced more than 200 RVs during the fourth annual Forest River Owners Group (FROG) International Rally at the Elkhart County Fairgrounds during the week of August 9-15. LCI also performed many upgrade product installations throughout the week at its Goshen Service Center and led four interactive and educational product seminars.
Forest River Owners Group Director Bob Byrne was grateful for LCI’s participation at the rally. “LCI is right there at the forefront of our service initiative,” said Byrne. “LCI’s outstanding service team worked side by side with Forest River technicians to answer questions, troubleshoot and solve issues and educate FROG members on many of the wonderful features and accessories on their RVs. LCI’s participation at this year’s rally was bigger than ever before, with an impressive display of exciting product upgrades and a commitment to listen to customer feedback and provide hands-on product demonstrations.”
LCI’s Aftermarket and Customer Service teams, the Lippert Electronics group and The RV Doctor Gary Bunzer led seminars and gave product presentations for attendees on a range of LCI products, including slide-out mechanisms, automatic leveling systems, pin boxes, suspension upgrades and remote control systems. Some of LCI’s most popular upgrade products this year included the JT’s Strong Arm Stabilizer, Flex Air Pin Box and Waste Master. LCI representatives were on hand all week to answer questions, provide safety tips and get feedback from customers on products.
“With around 700 RVs on site, LCI’s partnership was essential to delivering exceptional support to so many customers,” said Leo Akins, Director of Codes & Standards and Quality Control at Forest River. “It’s clear that their top priority is customer satisfaction — they really listen to customer feedback and are always looking to improve the customer’s experience. We simply could not have done it without them.”
From over 90 manufacturing and distribution facilities located throughout North America and Europe, LCI Industries, through its wholly-owned subsidiary, LCI, supplies, domestically and internationally, a broad array of highly engineered components for the leading OEMs in the recreation and transportation product markets, consisting of recreational vehicles and adjacent industries, including buses; trailers used to haul boats, livestock, equipment, and other cargo; trucks; boats; trains; manufactured homes; and modular housing. The Company also supplies engineered components to the related aftermarkets of these industries primarily by selling to retail dealers, wholesale distributors, and service centers. LCI’s products include steel chassis and related components; axles and suspension solutions; slide-out mechanisms and solutions; thermoformed bath, kitchen, and other products; vinyl, aluminum, and frameless windows; manual, electric, and hydraulic stabilizer and leveling systems; entry, luggage, patio, and ramp doors; furniture and mattresses; electric and manual entry steps; awnings and awning accessories; branded towing products; truck accessories, electronic components; and other accessories. Additional information about LCI and its products can be found at LCI1.com.
Lippert Components, Inc.
3501 County Road 6 East
Elkhart, IN 46514