Lippert Components highlights customer service improvements
Elkhart, Ind. — Lippert Components, Inc. (LCI®) recently released a video, accessible here, offering an in depth look into the company’s customer service-related improvements. The video discusses improvements to LCI’s customer service and call center, warehousing and distribution, training and technical publications, and aftermarket divisions, all housed within LCI’s state-of-the-art, 540,000-square-foot Customer Service and Aftermarket facility in South Bend, Indiana.
As seen in the video, LCI’s VP of Customer Support Services, April Klein, discusses the vast capabilities and improvements at Plant 39, LCI’s Customer Service and Aftermarket facility. Plant 39’s call center responds to daily inquiries from customers including retailers, wholesale distributors, RV dealerships, and OEM service facilities, averaging over 47,000 customer service-related calls each month. Utilizing LCI’s Product Lab, LCI customer service representatives can simulate, in real time, issues being faced by customers, creating a more fluid understanding of the problem and allowing the issues to be resolved more efficiently than ever before.
Another major component of LCI’s customer service and logistical improvements include the Warehousing and Distribution Division, which processes more than 135,000 customer shipments each month. LCI has introduced a multitude of process improvements and technologies, such as CubiScan®, an automated system that logs product weights and dimensions, providing a quicker turnaround for freight quoting. Box on demand is another major change LCI has implemented, eliminating the need to stock boxes of every shape and size for parts packaging and allowing LCI to manufacture size-specific boxes.
The video features LCI’s Dealer Training and Technical Publications Division, spotlighting the implemented efficiencies that help train nearly 1,000 dealers each year and more than 8,500 technicians. The division, which held over 20 regional training seminars over the last two years, works to educate and inform RV dealers, service technicians and other industry professionals on all of LCI’s components and how to properly service them.
From over 70 manufacturing and distribution facilities located throughout North America and Europe, LCI Industries, through its wholly-owned subsidiary, Lippert Components, Inc., supplies, domestically and internationally, a broad array of highly engineered components for the leading OEMs in the recreation and transportation product markets, consisting of recreational vehicles and adjacent industries, including buses; trailers used to haul boats, livestock, equipment, and other cargo; trucks; boats; trains; manufactured homes; and modular housing. The Company also supplies engineered components to the related aftermarkets of these industries primarily by selling to retail dealers, wholesale distributors, and service centers. LCI's products include steel chassis and related components; axles and suspension solutions; slide-out mechanisms and solutions; thermoformed bath, kitchen, and other products; vinyl, aluminum, and frameless windows; manual, electric, and hydraulic stabilizer and leveling systems; entry, luggage, patio, and ramp doors; furniture and mattresses; electric and manual entry steps; awnings and awning accessories; electronic components; appliances; televisions, sound systems, navigation systems, and backup cameras; and other accessories. Additional information about LCI and its products can be found at www.lci1.com.
Lippert Components, Inc.
3501 County Road 6 East
Elkhart, IN 46514