Lippert Components wins Trailblazer award at Dreamforce 2017
Elkhart, Ind. — Lippert Components, Inc. (LCI®) announces that the Company was awarded the Trailblazer award for Growth at the 2017 Dreamforce conference held November 6th – November 9th in San Francisco, California. Dreamforce, an annual conference hosted by Salesforce, brings together Salesforce users, customers and vendors, for a weeklong networking and educational conference.
A total of five Trailblazer awards were awarded in five categories: Innovation, Growth, Trust, Equality and Inspirational. LCI was awarded the Trailblazer award for Growth, showing exceptional growth in customer service efforts. Judges evaluated nominees based on their overall vision, teamwork, transformation and learning as they relate to use of Salesforce software.
Specifically, LCI received the Trailblazer Growth award because of the Company’s customer service improvements and implementation of Salesforces’ Customer Relationship Management (CRM) software. LCI’s integration of Salesforce products and their overall operations strategy has resulted in over 200 internal Salesforce users across ten of the Company’s departments. This has drastically improved the Company’s customer service interactions and has created a more fluid dynamic when working with customers. Moreover, LCI’s implementation of the Salesforce CRM has been a true catalyst for improvements among team member efficiencies, inter-company collaboration and overall company growth.
“Customers and LCI team members alike have experienced the monumental turnaround of the company culture. Identifying [the Company’s] core values has turned customer service from a complaint department to a partnership where our customers rely on us for technical advice, parts identification and ordering services,” stated Nicole Sult, LCI’s Director of Customer Service. “LCI team members are happier, and in turn, we have a low rate of attrition in our contact center,” continued Sult.
“We’re exploring some really inventive concepts that we’re very excited about. Along with all of our internal efforts, our partnerships with tech-savvy businesses like Salesforce have enabled us to create unique solutions to industry-wide problems,” commented Jamie Schnur, LCI’s Chief Administrative Officer.
From over 90 manufacturing and distribution facilities located throughout North America and Europe, LCI Industries, through its wholly-owned subsidiary, LCI, supplies, domestically and internationally, a broad array of highly engineered components for the leading OEMs in the recreation and transportation product markets, consisting of recreational vehicles and adjacent industries, including buses; trailers used to haul boats, livestock, equipment, and other cargo; trucks; boats; trains; manufactured homes; and modular housing. The Company also supplies engineered components to the related aftermarkets of these industries primarily by selling to retail dealers, wholesale distributors, and service centers. LCI’s products include steel chassis and related components; axles and suspension solutions; slide-out mechanisms and solutions; thermoformed bath, kitchen, and other products; vinyl, aluminum, and frameless windows; manual, electric, and hydraulic stabilizer and leveling systems; entry, luggage, patio, and ramp doors; furniture and mattresses; electric and manual entry steps; awnings and awning accessories; branded towing products; truck accessories, electronic components; and other accessories. Additional information about LCI and its products can be found at LCI1.com.
Lippert Components, Inc.
3501 County Road 6 East
Elkhart, IN 46514