Lippert Components Highlights Customer Service Improvements
October 12, 2016
Elkhart, Ind. — Lippert Components, Inc. (LCI®) recently released a video, accessible here, offering an in depth look into the company’s customer service-related improvements. The video discusses improvements to LCI’s customer service and call center, warehousing and distribution, training and technical publications, and aftermarket divisions, all housed within LCI’s state-of-the-art, 540,000-square-foot Customer Service and Aftermarket facility in South Bend, Indiana.
As seen in the video, LCI’s VP of Customer Support Services, April Klein, discusses the vast capabilities and improvements at Plant 39, LCI’s Customer Service and Aftermarket facility. Plant 39’s call center responds to daily inquiries from customers including retailers, wholesale distributors, RV dealerships, and OEM service facilities, averaging over 47,000 customer service-related calls each month. Utilizing LCI’s Product Lab, LCI customer service representatives can simulate, in real time, issues being faced by customers, creating a more fluid understanding of the problem and allowing the issues to be resolved more efficiently than ever before.
Another major component of LCI’s customer service and logistical improvements include the Warehousing and Distribution Division, which processes more than 135,000 customer shipments each month. LCI has introduced a multitude of process improvements and technologies, such as CubiScan®, an automated system that logs product weights and dimensions, providing a quicker turnaround for freight quoting. Box on demand is another major change LCI has implemented, eliminating the need to stock boxes of every shape and size for parts packaging and allowing LCI to manufacture size-specific boxes.
The video features LCI’s Dealer Training and Technical Publications Division, spotlighting the implemented efficiencies that help train nearly 1,000 dealers each year and more than 8,500 technicians. The division, which held over 20 regional training seminars over the last two years, works to educate and inform RV dealers, service technicians and other industry professionals on all of LCI’s components and how to properly service them.
With over 90 manufacturing and distribution facilities located throughout North America, Europe, Africa, and Asia, Lippert™ is a leading, global manufacturer and supplier of highly engineered products and customized solutions dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle, and building products industries, and their adjacent markets. Lippert also serves a broad array of aftermarket segments, supplying best-in-class products designed to enhance recreational pursuits, both on the road and on the water. From powerful towing technology and automated RV leveling systems, to boating furniture and one-of-a-kind shade solutions — Lippert combines strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled Customer Service, award-winning Innovation, and premium Products to every industry and person we serve.
3501 County Road 6 East
Elkhart, IN 46514