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Lippert Components hires VP to Lead Newly Rebranded Lippert Care Center

June 05, 2020

Elkhart, Ind. — Lippert Components, Inc. (“LCI”), which supplies a broad array of highly engineered components for the leading original equipment manufacturers ("OEMs") of leisure vehicles and mobile transportation, and the related aftermarkets of those industries, today announced the hiring of Joyce Schofield to lead LCI’s customer service operations. Joyce has an extensive background in call center/service delivery with over 30 years leading and driving improvements for customer experiences. In the short time Joyce has been with LCI, a foundation has been laid to add tools and improve customer interactions with the end goal of making LCI’s customer service operations the best in class and experience.

One of Joyce’s first goals was to realign the name of LCI Customer Service with what it really does, which is care for each and every customer that reaches out for help and advice. Hence, LCI Customer Service will now be called the Lippert Care Center.

“We have updated our internal name to correctly align with what our services provide, which is CARE!  We are improving and offering more services to be there for the customer whenever they need us,” commented Schofield.

Along with a new name, the Lippert Care Center is also dedicated to these new services:

  • The Care Center has extended its hours of operation to include Monday through Friday 8-7pm and Saturday from 9-3pm EST. 
  • Customers can reach the Lippert Care Center 24/7 via email at customerservice@LCI1.com
  • There is an option on the phone system to select emergency service. Customers will be connected to one of our techniciansevery minute, every hour, every day!
  • In June, the Lippert Care Center will add the ability to check status on orders through our new chat-bot 24/7.  Additionally, the customer will be able to open a case with one of our passionate representatives for direct follow-up.

Schofield continued, “So now our customers can see, no matter how they want to communicate with us, we are always with you.”

Jamie Schnur, President of LCI Aftermarket, commented, “Joyce absolutely has a passion for LCI and each of its customers.  Whether you are a dealer, OEM, retail customer, or someone that is brand new to camping and needs a little guidance, Joyce’s passion in life is to make each one of these customers feel like the most important customer of LCI. I have no doubt that she will lead this transformation and make LCI best in class for the customer experience.” 

About LCI Industries ®

From over 90 manufacturing and distribution facilities located throughout North America and Europe, LCI Industries, through its wholly-owned subsidiary, LCI, supplies, domestically and internationally, a broad array of highly engineered components for the leading OEMs in the recreation and transportation product markets, consisting primarily of recreational vehicles and adjacent industries, including buses; trailers used to haul boats, livestock, equipment, and other cargo; trucks; boats; trains; manufactured homes; and modular housing. The Company also supplies engineered components to the related aftermarkets of these industries primarily by selling to retail dealers, wholesale distributors, and service centers. LCI's products include steel chassis and related components; axles and suspension solutions; slide-out mechanisms and solutions; thermoformed bath, kitchen, and other products; vinyl, aluminum, and frameless windows; manual, electric, and hydraulic stabilizer and leveling systems; entry, luggage, patio, and ramp doors; furniture and mattresses; electric and manual entry steps; awnings and awning accessories; towing products; truck accessories; electronic components; and other accessories. Additional information about LCI and its products can be found at LCI1.com.

Lippert Components, Inc.
3501 County Road 6 East
Elkhart, IN 46514
Email: marcom@lci1.com