Lippert Components Wins Trailblazer Award at Dreamforce 2017
November 17, 2017
Elkhart, Ind. — Lippert Components, Inc. (LCI®) announces that the Company was awarded the Trailblazer award for Growth at the 2017 Dreamforce conference held November 6th – November 9th in San Francisco, California. Dreamforce, an annual conference hosted by Salesforce, brings together Salesforce users, customers and vendors, for a weeklong networking and educational conference.
A total of five Trailblazer awards were awarded in five categories: Innovation, Growth, Trust, Equality and Inspirational. LCI was awarded the Trailblazer award for Growth, showing exceptional growth in customer service efforts. Judges evaluated nominees based on their overall vision, teamwork, transformation and learning as they relate to use of Salesforce software.
Specifically, LCI received the Trailblazer Growth award because of the Company’s customer service improvements and implementation of Salesforces’ Customer Relationship Management (CRM) software. LCI’s integration of Salesforce products and their overall operations strategy has resulted in over 200 internal Salesforce users across ten of the Company’s departments. This has drastically improved the Company’s customer service interactions and has created a more fluid dynamic when working with customers. Moreover, LCI’s implementation of the Salesforce CRM has been a true catalyst for improvements among team member efficiencies, inter-company collaboration and overall company growth.
“Customers and LCI team members alike have experienced the monumental turnaround of the company culture. Identifying [the Company’s] core values has turned customer service from a complaint department to a partnership where our customers rely on us for technical advice, parts identification and ordering services,” stated Nicole Sult, LCI’s Director of Customer Service. “LCI team members are happier, and in turn, we have a low rate of attrition in our contact center,” continued Sult.
“We’re exploring some really inventive concepts that we’re very excited about. Along with all of our internal efforts, our partnerships with tech-savvy businesses like Salesforce have enabled us to create unique solutions to industry-wide problems,” commented Jamie Schnur, LCI’s Chief Administrative Officer.
With over 90 manufacturing and distribution facilities located throughout North America, Europe, Africa, and Asia, Lippert™ is a leading, global manufacturer and supplier of highly engineered products and customized solutions dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle, and building products industries, and their adjacent markets. Lippert also serves a broad array of aftermarket segments, supplying best-in-class products designed to enhance recreational pursuits, both on the road and on the water. From powerful towing technology and automated RV leveling systems, to boating furniture and one-of-a-kind shade solutions — Lippert combines strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled Customer Service, award-winning Innovation, and premium Products to every industry and person we serve.
3501 County Road 6 East
Elkhart, IN 46514